Service & Support



Automatic Shuffler Instruction Manual - DOWNLOAD

Flush Mounting Kit Instructions - DOWNLOAD

Flush Mounting Kit Template - DOWNLOAD


Automatic Shuffler Instruction Manual / Bedienungsanleitung (Deutsch) - DOWNLOAD

Flush Mount Montageanleitung (Deutsch) - DOWNLOAD


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30-Day Satisfaction Guarantee

You may return products purchased directly from Shuffle Tech for a full-refund (excluding shipping and handling costs) for any reason within 30 days. The Product must be returned in original packaging and in good condition, and you must request an RMA number from Shuffle Tech prior to shipping.  Please email info@shuffletech.com for an RMA number for a return for credit.

Limited Warranty

Shuffle Tech International, LLC (“Shuffle Tech”) warrants its products against defects in material or workmanship as follows:

1. For a period of one (1) year from the date of purchase, if the product is determined to be defective, Shuffle Tech will, at its option, either (a) repair your product with new or refurbished parts, or (b) replace it with new or refurbished product.

2. To obtain warranty service, please download the Repair Service Form and follow the instructions on that form.   Machines must be packaged in the original packaging or in other packaging adequate to avoid damage in shipment. Shuffle Tech reserves the right to demand original proof of purchase when the product cannot be verified by Shuffle Tech as purchased within one year prior to the RMA request. Repaired machines will be returned freight prepaid to customers within the continental United States.

Repair Service Form: - DOWNLOAD (required for returns to Shuffle Tech for repair)

Service/Support in Europe (Budapest, Hungary): www.shuffle-tech.eu

Limited Warranty Limits and Exclusions

Shuffle Tech’s warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, power surge, abuse, negligence, commercial use, modification of, or to any part of, the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Shuffle Tech to service the product.

This warranty is invalid if the factory-applied serial number has been altered or removed from the product.

Service

If the warranty for a Shuffle Tech product has expired or the product is damaged and not covered by warranty, repair services can be offered. Given a description of the problem and/or a photograph of the damage, Shuffle Tech will provide a quote for repairs, and, if accepted by the customer, an RMA for shipment of the product back to Shuffle Tech.