Frequently Asked Questions
Q: How do you retrieve cards when flush mounted? Do you have to get it from the bottom of the table?
A: No, to retrieve cards in flush-mounted mode, simply switch the machine from table-top mode to flush-mount mode. Cards are ejected from the top door instead of the side presentation tray.
Q: Will the shuffler work with 220V power?
A: Yes, our Shuffle Tech shuffler is compatible with 220V power. We provide a universal adapter that supports voltages ranging from 100V to 240V. However, if you are located outside North America, please ensure you have the appropriate plug for your region. We ship the appropriate adapter for each region worldwide.
Q: Where can I buy Shuffle Tech products in Europe?
A: You can conveniently purchase Shuffle Tech products in Europe through our online shop at http://www.shuffle-tech.eu/shop/.
Q: Do I have to repeatedly cut the deck in half to shuffle?
A: No, our shuffler is fully automatic. Just insert the deck and press the Riffle start button labeled (3) or (7), and the shuffler will handle the rest.
Q: Can I shuffle two decks simultaneously?
A: No, the current model of our shuffler is designed for single deck games. However, if you own our self-standing model, you can use three decks. One deck remains in play, another deck is placed in the presentation tray for the next game, while the third deck shuffles. This feature is particularly useful for fast-paced games such as heads-up or when a misdeal occurs.
Q: Does the shuffler include everything I need out-of-the-box?
A: Yes, your Shuffle Tech shuffler comes complete with two decks of plastic cards and an AC adapter. You’ll have everything necessary to start shuffling immediately.
Q: Do you sell individual replacement cards if one is lost or damaged?
A: Certainly, we offer individual replacement cards as well as complete decks for purchase directly from us. You can easily obtain any replacements you may need.
Q: Will my shuffler work with plastic-coated cards and paper cards?
A: Absolutely, our Shuffle Tech machine works with cards in good condition, regardless of whether they are plastic-coated or paper. However, we recommend using plastic cards due to their longer lifespan, lack of memory, and ability to be washed. Paper cards may wear more quickly and could potentially jam the machine if bent or creased.
Q: Can I use Poker or Bridge sized cards?
A: While our shuffler accommodates both Poker and Bridge sized cards, we recommend using poker-sized cards for optimal performance. Bridge cards can also be used, but they may experience a higher frequency of jamming.
Q: Does the shuffler work with high-quality cards such as Copag, Kem, Del Negro, and Gemaco?
A: Yes, our Shuffle Tech shuffler is compatible with high-quality cards from reputable brands such as Copag, Kem, Del Negro, and Gemaco. You can enjoy the benefits of our shuffler with these premium cards.
Q: Does the shuffler count the number of cards in the deck?
A: At this time, our Shuffle Tech shuffler does not have the ability to count the number of cards in the deck. However, it performs the shuffling process efficiently without relying on card counting.
Q: Does my Shuffle Tech shuffler use random number generators to shuffle cards?
A: No, we believe that random number generators are not suitable for home games. Our Shuffle Tech shuffler employs a different shuffling mechanism. For more information, please refer to the “Randomization” section on our website.
Q: If the first deck is ready in the presentation tray outside the machine, can I still shuffle a second deck?
A: Absolutely, our state-of-the-art Shuffle Tech shuffler allows you to shuffle a second deck even when the first deck is already in the presentation tray outside the machine. Once the shuffling process is complete, the shuffler enters a standby mode. When the presentation tray is returned, the shuffler will eject the cards into the tray as expected.